The Design Museum London Seeks Assistant Operations Manager for Visitor Experience
Visitor operations management at a design museum
The Design Museum in Kensington, London, is recruiting an Assistant Operations Manager within its Visitor Experience team. The museum is dedicated to contemporary design, including fashion, architecture, graphics, products and digital innovation. The position supports the daily running of a busy public cultural institution, rather than a studio design commission.
The employer's vacancy, also posted by The Design Museum to Arts Jobs, gives a closing date of Sunday 22 November 2026 at midnight UK time.
Staff management, budgets and public experience
Reporting to the Visitor Experience Operations Manager, the postholder will plan and coordinate visitor-facing operations, manage staff rotas and payroll processes, monitor staffing budgets and support commercial and service-delivery objectives.
The manager will supervise the Visitor Contact & Insight Coordinator, provide oversight of visitor bookings and enquiries, and undertake duty-management shifts. Responsibilities also cover health and safety, security and emergency procedures, operational efficiencies, staff coaching and customer-service standards.
Salary and contract
The advertised salary is up to £31,090 per year. The appointment is permanent and full-time, working 35 hours over five days each week on a rota that includes some weekends, evenings and bank holidays. The vacancy specifies on-site work at the Design Museum in Kensington.
The listing describes 33 days of holiday plus Christmas Eve when the museum is closed. Applicants should confirm their entitlement and shift conditions in the original job description. Interviews are provisionally scheduled for 2, 3 and 4 December 2026.
Candidate profile
The employer asks for experience building complex rotas, handling payroll and staffing budgets, and leading public-facing teams. It also values a strong customer-service record, practical duty-management experience involving health and safety and security, and confident organisational and financial judgment against agreed performance indicators.
The role is focused on museum operations and people management. Candidates should review the full person specification linked from the employer's careers portal to check whether their experience matches the essential requirements.
Applying through the correct official portal
Applications are accepted only through The Design Museum's online recruitment portal. The museum advertises the position as 'Assistant Operations Manager' on its careers platform. Do not send a CV directly in place of a portal submission. For technical difficulties during the process, the employer provides peopleteam@designmuseum.org.
Apply by midnight on Sunday 22 November 2026. Check the official vacancy for its live status and any change to the closing time before applying.
About The Design Museum
The Design Museum is a registered charitable museum with a public building in Kensington, London. Its exhibitions, learning programmes, research and collaborations explore contemporary design and its social impact, spanning architecture, fashion, product design and new technologies.
Independent editorial information
This edited article is based on the employer's official recruitment portal and its posted job details checked on 13 November 2026. It is not a substitute for the museum's own job description, and applicants should confirm updated salary, holiday, work rights, deadlines and conditions on the official portal. In the event of differences, the employer's terms take priority.