National Gallery Hiring Senior Product Operations Manager for Museum Ticketing and CRM
The National Gallery is recruiting a Senior Product Operations Manager in its Loyalty, Sales and Ticketed Experiences (LSTE) function. The role helps connect museum exhibitions and public events with visitor-facing digital ticketing, loyalty, membership and customer relationship systems. This is a distinct visitor-products and commercial platform position rather than the gallery's previously featured RICheS research resource specialist.
Role, location, remuneration and deadlines
Employer: The National Gallery, London, United Kingdom. Role: Senior Product Operations Manager, working with the LSTE team. Recruitment listed as full time and contract appointment. The employer-provided LinkedIn salary range is £50,000–£55,000 per year; sector job boards either omit the numeric salary or describe the range as £50,000-plus. Application closing date: Monday 23 November 2026 on the National Museum Directors' Council and Arts Jobs postings. The original application portal determines the final time and contract duration.
Professional duties
Oversee and improve CRM and ticketing platforms supporting ticketed and free-entry gallery experiences, exhibitions, tours, events and membership; establish commercial governance for data and product functionality. Act as a bridge between LSTE, technical implementation teams and the Guest Experience staff who use these systems. Assess and prioritise improvements that increase visitor experience quality, data reliability, operational efficiency and sustainable cultural programme revenue.
Experience and eligibility
The role requires commercial and technical experience delivering customer-facing digital products, CRM or ticketing platforms, working effectively across visitor services, systems and management stakeholders, assessing data and business processes and translating requirements into maintainable product improvements. Review the gallery's exact skills, contract term and application criteria in the original job pack before applying.
How to apply
Use the National Gallery's current recruitment route linked from the Arts Jobs announcement and the National Museum Directors' Council listing. Apply by 23 November 2026. Confirm salary, visa rules, length of contract, form fields and exact cutoff with the museum's own application page, rather than any unrelated salary figures on automated job aggregators.
Original recruitment notice and employer sources
About the organisation
The National Gallery, founded in 1824, is a public museum of European painting in London's Trafalgar Square. Its exhibitions, ticketed activities and membership offerings help connect visitors to art while supporting the gallery's long-term public mission.
Editorial verification
Prepared on 13 November 2026 after verifying the recruitment source and checking the entire available history of published and unpublished posts on both sites. This role was assessed by employer, precise vacancy, reference, duties and recruiting source, with no lookback time limit.
Independent external recruitment information. This site summarises and edits third-party announcements for reference and is not the recruiter. Changes, translations and interpretations may differ from official announcements. Before applying, sharing personal information or paying any application fees, check the recruiting organisation's latest official listing, work eligibility, remuneration, deadlines, application documents, fees and contract conditions. If information differs, the current official source takes precedence.